Welcome to EzeBuild UK. Customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our Refund & Returns Policy below.
Returns Eligibility
Items may be returned within 30 days of delivery provided that:
- Products are unused and in original condition
- Original packaging is retained where possible
- Products remain suitable for resale
Returned items that do not meet these conditions may not be accepted.
Non-Returnable Items
We may not accept returns for:
- Used or installed products
- Clearance or discounted items
- Custom-made or special-order products
- Products damaged through misuse or improper installation
Return Shipping Costs
Customers are responsible for all return shipping and dispatch costs when returning items.
We strongly recommend using a tracked delivery service, as EzeBuild cannot be held responsible for returns lost during transit.
Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, incomplete, or incorrect, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photographs of the issue
- Brief details of the problem
We will review the issue and arrange an appropriate resolution where applicable.
We strongly recommend using a tracked delivery service, as EzeBuild cannot be held responsible for returns lost during transit.
Refund Process
Once returned products are received and inspected, approved refunds will be processed to the original payment method.
Please note:
- Refund processing times may vary depending on your payment provider
- Original dispatch charges are non-refundable unless the issue was caused by our error
- Refunds may be refused if returned items do not meet return conditions
Exchanges
Exchanges are subject to product availability.
If you require a replacement item, please contact our support team before returning the original product.
Late or Missing Refunds
If you have not received your refund after confirmation:
- Check your bank account again
- Contact your payment provider or bank
- Allow additional processing time
If you still require assistance, please contact our support team.
Contact Us
For any shipping or delivery enquiries:
EzeBuild UK
Email: info@ezebuild.co.uk
Phone: 02039303455
Website:
EzeBuild UK